iACT - Programs - Retail Store Operations

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Retail Store Operations

Retail Store Operations course is an introductory course which provides students with an overview of relevant retail store operations including customer service, stock control, housekeeping duties, balancing the register and minimizing theft. Students will learn the skills, knowledge and attitudes to operate a variety of retail equipment as well, and gain practical work experience through an internship at MAKRO. This course offers employment opportunities in the books and publishing industry, music stores, shopping malls, garment industry processed foods industry.

Course Contents
• Customer services • Team work • Non food floor operations • Dry food floor operations • Fresh food floor operations • Receiving and processing incoming goods • Inventory control • Category management and stock rotation • Merchandise arrangement, display and stock pricing • Replenishment and goods packaging • Housekeeping duties • Balancing the register • Documentation and report writing • Interpreting retail documents • English language skills • Personal presentation skills • Introduction to Windows XP • Introduction to Microsoft Word • Introduction to Microsoft Excel • Retail operations software and equipment • Keyboard applications • Data entry equipment • Store security practices and theft minimization
Course Outcomes
• Communicate effectively with staff and customers • Work effectively in a retail store • Apply supply chain in retail • Prepare and display food products • Apply point of sale handling procedures • Perform housekeeping duties • Balance registers • Use computer software to support retail functions and documentation • Operate retail store equipment • Apply safe working practices and minimize theft
Entrance Criteria
• Intermediate, NIC Holder • Placement test and interview (conducted by iACT and MAKRO)
Key Components
• ‘Skills for Life’ Module • English Language • Internship in MAKRO Habib

Course Certification

This course is designed in collaboration with MAKRO Habib. The course will be certified by the agency, which will also provide internships to course participants.