As a call centre operator, you would answer customer inquiries, and provide information via telephone, email, text messaging, fax and post. Employers usually prefer to hire confident people who have a good telephone manner, and speak in a clear and articulate manner.

While specific duties would vary depending on the company you are working for, some common work places and duties for call center operators are the following:

• accessing customers’ records on computer databases
• dealing with customer orders, credit and debit card payments, inquiries and complaints
• providing advisory services in legal matters, welfare and benefits, career services
• providing technical support to customers to try and help them fix computer problems
• advising clients about products and services
• working in telesales and marketing products
• conducting market research