iACT aims to train students to become efficient call center agents and smart service representatives. This introductory course aims to inform students about the profession, call center dynamics, and day-to-day operations. Students will learn decision-making and customer interaction skills that improve service and achieve higher levels of customer loyalty. Upon completion of this course, participants with be eligible for jobs with smart salaries and commissions.
Course Contents
Presentation skills
Script writing
Effective communication
Customer handling
Telesales/telemarketing
Data entry
International currency standards
Informal communication
Soft skills
Listening skills
Interpersonal skills
Stress management
Focus on functional language
Course Outcomes
Work in a multi-tasking environment
Work under pressure using stress management techniques
Efficient time management
Improved communication skills
Design and follow-up campaigns
Handle telemarketing (outbound) campaigns independently
Deal effectively and efficiently with customer enquiries by phone
Proactively foresee possible delays or complications and formulate strategies to avoid or minimize them
Average knowledge of international quality and selling standards
Entrance Criteria
Intermediate
Placement test and interview
Key Components
Skills for Life Module
English Language
Internship/Field Experience
Course Certification
Quntech Microsofts Regional Call Center
Quntech has evaluated and certified the quality of iACTs call center course. It is also offering internship opportunities for iACT students.
